Basic concepts

  • Fundamentals
  • Evaluating Usability, User Experience and Accessibility
  • Usability Evaluation in Human-Centered Design

Risk in Usability, User Experience and Accessibility

  • Introduction
  • Typical Risk

Usability and Accessibility Standards

  • Usability Standards and Manufacturer Guidelines
  • Accessibility Standards

Usability Reviews

  • Introduction and Approach
  • Types of Usability Review

Usability Testing

  • Introduction
  • Step-by-Step Approach to Usability Testing
  • Prepare Usability Test
  • Conduct Usability Test Session
  • Analysis of Findings
  • Communicate Result and Findings
  • Quality Control of a Usability Test
  • Challenges and Frequent Mistakes

User Surveys

  • Introduction
  • Step-by-Step Approach to User Surveys
  • Standardized Questionnaires

Selecting Appropriate Methods

  • Criteria for Selecting Method

Summary of Roles and Responsibilities

  • Usability Tester
  • Moderator and Note-Taker

Intended Audience

• Software Testers
• Test Automation Experts
• Test Managers
• Business Analysts
• Software Developers
• Project Managers
• Product Owners, Scrum Masters, Agile Coaches

Course Duration: 2 days + Exam

Online Course Duration: 2 days / (4 hours a day)


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ISTQB Specialist Foundation Level – Certified Usability Test Training

    About the Course

    The Foundation Level Usability Testing certification is for people who have already completed the Foundation level of their software testing careers and want to expand their knowledge of Usability Testing.

    Business Outcomes

    The following are the Business Outcomes that a Foundation Level Usability Tester certification holder is expected to achieve:

    • Understand the fundamentals of usability and usability testing.
    • At any point of the development cycle, identify and classify the seriousness of usability risks and possible accessibility violations in a given product.
    • Identify applicable usability, user experience, and accessibility requirements and check for their implementation in a product.
    • Establish processes to ensure that specified usability, user experience, and accessibility goals for a product are met in practice.
    • Create and monitor a test plan for achieving specified usability, user experience, and accessibility objectives.
    • Educate non-specialist stakeholders on the reasoning, mechanism, and outcomes of usability, user experience, and accessibility assessments.